Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Fernvay Consulting, LLC collects, uses, shares, and protects your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following categories of information:

a) Information You Provide Directly

Name, email address, phone number, and company name when you fill out contact or intake forms
Messages, questions, or other content you submit to us
Payment information (processed securely through third-party payment processors — we do not store payment card data)

b) Information Collected Automatically

IP address and general geographic location
Browser type, device type, and operating system
Pages visited, time spent on pages, and referring URLs
Cookie identifiers and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide consulting services
Send service updates, proposals, and project communications
Send marketing emails if you have opted in (you can opt out at any time)
Improve our website and understand how visitors use it
Comply with legal obligations
Prevent fraud and protect the security of our services

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and gather analytics data. Types of cookies we may use:

Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
Marketing cookies: May be used to deliver relevant advertising

You can control cookie settings through your browser. Note that disabling certain cookies may affect site functionality.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers: Third-party vendors who help us operate our business (e.g., email platforms, CRM software, payment processors) under confidentiality agreements
Legal compliance: When required by law, court order, or to protect our rights
Business transfers: In the event of a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Opt out of marketing communications at any time
Lodge a complaint with a data protection authority

To exercise these rights, contact us at: hello@fernvayconsulting.com

7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

9. Third-Party Services

Our website may integrate with or link to third-party platforms (e.g., scheduling tools, payment processors, social media). Their use of your data is governed by their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.